About YouYou are a mature, sensible person with a flexible, can-do attitude who can work independently with minimal supervision. You always ensure that tasks are completed with precision and in a timely manner. You enjoy working in a fast paced and high volume environment providing great outcomes for customers. You enjoy learning new skills, troubleshooting and working flexibly to provide exceptional customer service.About the RoleAs a pivotal member of the Customer Care and Intake team, in addition to exceptional customer service, you will engage, assess, screen and book customers to receive Education Support, Speech Therapy, Occupational Therapy, Psychology and other related services. You will set a professional and positive tone in all interactions with our customers.This is a Permanent Part Time role working 30 hours per week. Days are flexible. The ability to adjust these hours to support team members on leave may be required from time to time. Additional hours may include hours during the school term.Responsibilities will include:Provide customer care for new and existing clients including, managing enquiries, scheduling bookings, managing waitlists, exiting customers, and providing general advice.Manage the end to end customer process for individual clients, services provided in schools, and the provision of professional development for other organisations and individuals.Manage the end to end customer process for government funded initiatives including utilisation of specialist portals and providing support to staff to ensure processes are completed in accordance with requirements.Communicate all changes in bookings to the team, and customers in an efficient manner.Accurately record all customer related information using the information systems provided.Essential Selection Criteria:At least 5 years’ experience in customer service and administrative roles;Exceptional customer service & people skills with a strong ability to effectively manage client conversations to achieve outcomes;Demonstrated high level of proficiency and initiative in scheduling people and resources;Demonstrated high level ability to accurately and efficiently plan, execute and record complex administrative tasks;Demonstrated time management and organisational skills with ability to manage and prioritise own workload and competing priorities in a busy work environment;Effectively and harmoniously work in a team environment;Excellent verbal and interpersonal communication skills; andDemonstrate an effective understanding and use of multiple IT platforms e.g. word, excel and outlook.Our BenefitsOur range of benefits ensure that working for Learning Links will be a mutually satisfying experience. As a Charity you can take advantage of salary packaging where you can access up to $15,900 tax-free as part of your total remuneration package.  Other benefits include:Workplace flexibility supporting work life balance;Ongoing professional development; andAccess to a free Employee Assistance Program.Your teamOur Customer Care team at Learning Links are special. We work hard to get support children and families, but we also enjoy a few laughs as a team.Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a police check and Working with Children Check. Learning Links also follows government advise regarding COVID-19 vaccination mandates. Learning Links requires all staff to be fully vaccinated to ensure programs can continue to be delivered safely at our centres and schools.About usLearning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.We value diversity and inclusion and the unique contribution that every one of our team make.Your applicationSounds like a great opportunity? We can’t wait to hear from you! Click on this link to apply now via our e-recruitment portal. For further information and a Position Description please visit the careers page of our website www.learninglinks.org.au.Position Description - Customer Care Consultant 25 AUD Peakhurst Heights 2210

Customer Care Consultant

About You

You are a mature, sensible person with a flexible, can-do attitude who can work independently with minimal supervision. You always ensure that tasks are completed with precision and in a timely manner. You enjoy working in a fast paced and high volume environment providing great outcomes for customers. You enjoy learning new skills, troubleshooting and working flexibly to provide exceptional customer service.

About the Role

As a pivotal member of the Customer Care and Intake team, in addition to exceptional customer service, you will engage, assess, screen and book customers to receive Education Support, Speech Therapy, Occupational Therapy, Psychology and other related services. You will set a professional and positive tone in all interactions with our customers.

This is a Permanent Part Time role working 30 hours per week. Days are flexible.

The ability to adjust these hours to support team members on leave may be required from time to time. Additional hours may include hours during the school term.

Responsibilities will include:

  • Provide customer care for new and existing clients including, managing enquiries, scheduling bookings, managing waitlists, exiting customers, and providing general advice.
  • Manage the end to end customer process for individual clients, services provided in schools, and the provision of professional development for other organisations and individuals.
  • Manage the end to end customer process for government funded initiatives including utilisation of specialist portals and providing support to staff to ensure processes are completed in accordance with requirements.
  • Communicate all changes in bookings to the team, and customers in an efficient manner.
  • Accurately record all customer related information using the information systems provided.

Essential Selection Criteria:

  • At least 5 years’ experience in customer service and administrative roles;
  • Exceptional customer service & people skills with a strong ability to effectively manage client conversations to achieve outcomes;
  • Demonstrated high level of proficiency and initiative in scheduling people and resources;
  • Demonstrated high level ability to accurately and efficiently plan, execute and record complex administrative tasks;
  • Demonstrated time management and organisational skills with ability to manage and prioritise own workload and competing priorities in a busy work environment;
  • Effectively and harmoniously work in a team environment;
  • Excellent verbal and interpersonal communication skills; and
  • Demonstrate an effective understanding and use of multiple IT platforms e.g. word, excel and outlook.

Our Benefits

Our range of benefits ensure that working for Learning Links will be a mutually satisfying experience. As a Charity you can take advantage of salary packaging where you can access up to $15,900 tax-free as part of your total remuneration package.  Other benefits include:

  • Workplace flexibility supporting work life balance;
  • Ongoing professional development; and
  • Access to a free Employee Assistance Program.

Your team

Our Customer Care team at Learning Links are special. We work hard to get support children and families, but we also enjoy a few laughs as a team.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a police check and Working with Children Check. Learning Links also follows government advise regarding COVID-19 vaccination mandates. Learning Links requires all staff to be fully vaccinated to ensure programs can continue to be delivered safely at our centres and schools.

About us

Learning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.

We value diversity and inclusion and the unique contribution that every one of our team make.

Your application

Sounds like a great opportunity? We can’t wait to hear from you! Click on this link to apply now via our e-recruitment portal. For further information and a Position Description please visit the careers page of our website www.learninglinks.org.au.

  • Posted Date 14 Dec 2021
  • Location Peakhurst Heights
    NSW / Australia
  • Industry Call Centre & Customer Service
  • Job Type Part Time
  • Salary Not provided