At Learning Links, we work together with thousands of families to help children reach their full potential. If you're looking for a chance to join a wonderful team in a company with a lot of purpose, this could be the right next step for you.We are looking for an experienced Customer Service/Reception/Administration/ superstar to join the team on a permanent part time basis from our busy site in Peakhurst.This role is a job share position at 36.5 hours per week. The current roster is Wednesday to Saturday and applicants must be able to work every Saturday. Hours: Wed 8.30 - 6.30pm; Thurs 8.30-6.30pm; Fri 8.30 -5pm; Sat 8.30 -4.30pm.Your roleYou will make a difference to the lives of our children and families as the first person our clients and families see and will exceed their expectations by providing exceptional customer service. It is this interaction which sets the tone for how we work together with our clients. In this role day to day, you will be:Providing exceptional customer service to new and existing clients both face to face and over the phone using empathy, patience and confidenceEnsuring customer concerns are addressed quickly and in a manner that leaves them feeling good and confident in the ability of Learning Links to meet their needsMaintaining comprehensive knowledge of Learning Links Products and Services to be able to provide direct and immediate support and guidance to customers face to face, via email, or on the telephoneEnsuring all customer documents including invoicing, payments, reports, are accurate and processed as required to meet the customer’s needs.About YouDemonstrated experience in providing direct face to face customer service and managing effective customer relationshipsSensible person with a flexible, can-do attitude who can work independently with minimal supervisionYou are goals oriented individual and always ensure tasks are completed with precision and in a timely mannerYou have exceptional verbal and written communication that is clear and conciseProficient in Microsoft Office Suite, and Salesforce (desirable)Your benefitsHands down the most supportive and welcoming culture around.Access to salary sacrifice up to $15,900 to reduce your pre-tax income.Option to take up a novated lease for a vehicle (the most tax effective option for purchasing and running a new/used car).Dedicated professional development days each year.Variety at work with exposure to multiple disciplines and programs (e.g. psychology, education, early intervention, and teams running community programs etc.)Giving back to communities by helping kids from low socio-economic or disadvantaged background.Flexible work options.Access to the Employee Assistance Program including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.Your teamOur Customer Care team at Learning Links are special. We work hard to get support children and families, but we also enjoy a few laughs as a team. The team is almost entirely virtual (as we have one CC Rep at each site) so you must be able to work independently. However, there is lots of connection online via IM on Teams, CC team meetings, staff briefings, and other company social events.Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a police check and Working with Children Check. Learning Links also follows government advice regarding COVD-19 vaccination mandates and requires all staff to be fully vaccinated to ensure programs can continue to be delivered safely at our centres. About usLearning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then, we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field, and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.We value diversity and inclusion and the unique contribution that every one of our team make.Your applicationDoes this sound like the right role for you? We can’t wait to hear from you! Click on this link to apply now via our e-recruitment portal. For further information and a Position Description please visit the careers page of our website www.learninglinks.org.au.Customer Care Representative Position Description 50000 AUD Peakhurst 2210