Customer Care Representative

Customer Service/Reception/Administration Liverpool

At Learning Links, we work together with thousands of families to help children reach their full potential. If you're looking for a chance to join a wonderful team in a company with a lot of purpose, this could be the right next step for you.

This position is a Part time role in our Liverpool office. Working approximately 27 hours per week, the current roster is Tuesday, Wednesday, Thursday, Friday and Saturday and applicants must be able to work every Saturday. Hours: Tues 2pm - 6pm; Wed 11am - 6pm; Thurs 9.30am - 6pm; Fri 12pm - 3pm; Sat 9am - 3pm. There is also the possibility for additional days and hours during the week and the flexibility to fill in at our other locations.  

Your role

You will make a difference to the lives of our children and families as the first person our clients and families see and will exceed their expectations by providing exceptional customer service. It is this interaction which sets the tone for how we work together with our clients. In this role day to day, you will be:

• Greeting and welcoming kids and parents and creating a safe and friendly environment in our waiting rooms.
• Answering face to face, phone and email enquiries.
• Managing payments.
• Supporting professionals with their schedules.
• Entering/ updating client records in Salesforce.
• Keeping the office presentable, managing stock levels, coordinating maintenance/ tradespeople, and completing ordering as needed

About You

• You have a background in reception, customer service, office management or similar.
• You are a sensible person with a flexible, can-do attitude who can work independently with minimal supervision.
• You have exceptional verbal and written communication skills, and can communicate with empathy, patience and understanding.
• You are proficient in Microsoft Office Suite and have used Salesforce (desirable) or a CRM before.

Your benefits

• Above award salary and not-for profit salary packaging options ($15,900 + $2,649 + novated leasing of a car) to increase your take home pay
• Variety at work with exposure to multiple disciplines and programs
• We are a strengths-based organisation (using Gallup Clifton Strengths) with hands down the most supportive and welcoming culture around.
• Systems and digital skills training.
• 4-6 dedicated professional development days each year.
• EAP services including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.
• Giving back to communities by helping kids from low socio-economic or disadvantaged background.

Your team

At Learning Links, we work together with thousands of families to help children live a life unlimited by circumstance. Our clever team of psychology, speech therapy, and early education professionals provide strategies and interventions to help kiddos reach their full potential.  Our Customer Care team at Learning Links are our go-to people. Because we only have one CC Rep at each site, we connect virtually to discuss how things are going, do team training and set objectives for the coming quarter.

We encourage our Customer Care team to be health, safety, and wellbeing champions, including by being our trained first aiders. First Aid and CPR training and refreshers will be provided in addition to an allowance.

We also give our Customer Care team full license to decorate for events throughout the year – including Reconciliation NAIDOC week, Christmas, Harmony Day etc.

About us

Learning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.

We value diversity and inclusion and the unique contribution that every one of our team make.

Your application

We can’t wait to hear from you! Click on this link to apply now via our e-recruitment portal. For further information and a Position Description please visit the careers page of our website www.learninglinks.org.au.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a police check and obtain a Working with Children Check. Learning Links also follows government advice regarding COVD-19 vaccination mandates and requires all staff to be fully vaccinated (triple vaxxed) to ensure programs can continue to be delivered safely at our centres.